Support
Need Help?
We're here to help! If you have questions, feedback, or need assistance with Chad or Soy, please reach out to us.
Contact Us
Email us at:
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I create or join a group?
To create a group, tap the "+" button in the Groups tab. To join an existing group, have a group member share an invite link with you and tap the link to accept the invitation.
How does sign-in and syncing work?
Sign in with a supported Apple or Google account. Chad or Soy securely stores your workout entries, groups, and settings so they remain available on supported devices and the web app when you use the same account.
How do notifications work?
Chad or Soy can send push notifications about group activity and a Weekly Summary email with your workout, feedback, and leaderboard recap. Weekly Summary email is enabled by default when your account has a verified email address. Manage each category under Settings → Notifications; every weekly email also includes preference and unsubscribe links. Push delivery additionally requires permission in your device settings.
Can I use Chad or Soy on multiple devices?
Yes. Use the same supported sign-in account to access your data on iPhone, iPad, and the web app.
How do I delete my account?
You can delete your account and all associated data from the Settings tab in the app. This action is permanent and cannot be undone.
What does "Chad" or "Soy" mean?
It's a fun way to track whether you worked out today. "Chad" means you did your workout, "Soy" means you didn't. Choose your status daily and keep each other accountable!
Report a Bug
Found a bug or experiencing technical issues? Please email us with:
- A description of the problem
- Steps to reproduce the issue
- Your device model and iOS version
- Screenshots if applicable
Feature Requests
We love hearing your ideas! Send feature suggestions to help@chadorsoy.com.